Terms & Conditions

01Agreement to these terms

These terms govern the assisted vital-record application service offered through usvitalcerts.com by US Vital Certs, operated by Compass World LLC. By using the service or submitting an order, you confirm that you have read, understood and accepted these terms and the certificate-specific conditions on this page.

If you do not agree, do not submit the order. We may revise these terms by publishing an updated version and date.

02Privacy and order information

Information submitted through the service is handled under the site Privacy Policy and the disclosures shown with the order. Only information reasonably needed to prepare, review, submit, pay for and deliver the selected request should be provided.

03Independent assistance service

US Vital Certs is a private application-preparation and assistance service. It is not a government agency, does not issue vital records, and is not endorsed by a government entity.

Records may usually be requested directly from an issuing agency, potentially at a lower cost. Our fees pay for convenience, secure ordering, application review, support and submission or package assistance as described for the selected route.

04Accurate information and cooperation

You are responsible for providing complete, current and accurate information and for promptly responding to requests for identification, authority documents, corrections or other required material. Incorrect or incomplete information can delay, reject or cancel an order.

If an application remains incomplete for an extended period and prior checks or supplied information expire, additional work or fees may be required. Any such charge must be disclosed before it is accepted.

05Electronic communications and signature

You consent to receive order-related notices and instructions electronically. Typing your full name and submitting the order constitutes your electronic signature, confirms the information is accurate, and records acceptance of the version of these terms shown on this page.

06Agency, payment and delivery providers

You authorize the information needed to fulfill the order to be provided to relevant issuing agencies, authorized state platforms, payment processors and delivery providers. Those third parties control their own eligibility decisions, processing, security checks, delivery and separate terms.

All amounts are stated in U.S. dollars unless the checkout expressly says otherwise. By submitting authorized payment details, you agree to pay the disclosed service, government, delivery and applicable tax amounts. Separate charge components may appear under different merchant descriptions.

07Cancellation and refund policy

• Before your application is submitted to the issuing agency, you can cancel and receive a 100% refund of our service fee and any government fee not yet paid to the agency.
• After submission, our service fee is non-refundable because the application-assistance service has been performed. Government fees already paid are refundable only if, and to the extent, the issuing agency refunds them. Many agencies retain their search fee even when no record is found.
• If required documents, signatures or notarization are missing, we will contact you. If your order remains incomplete 90 days after purchase, we may cancel it and refund the government fee, less any non-refundable payment processing costs.
• Email [email protected] within 90 calendar days of purchase with the full name on the order, your order or transaction reference, the payment date and a short explanation. We will acknowledge your request by email and reply within three business days. Requests received during business hours are usually handled the same day; requests received outside those hours are handled on the next business day.
• Approved refunds are returned to the card used for payment and usually appear within 5 to 10 business days, depending on the card issuer. Bank charges, foreign-transaction fees and exchange-rate differences charged by your card issuer are not refundable by us.
• Contact support before raising a chargeback with your bank. If a chargeback is filed, Compass World LLC may provide the card issuer with evidence of the service delivered, including application submission records.

08Lawful use

Do not use the service for fraud, impersonation, unauthorized record requests, false submissions, interference with the website, collection of another person’s data without authority, or any purpose prohibited by law.

09Website and content rights

The website, software, text, graphics and branding are protected by applicable intellectual-property law and may be used only for personal, non-commercial use of the service. They may not be copied, modified, reverse engineered, redistributed or resold except where law or written permission allows.

10Service limitations

The website and assistance service are provided on an as-is and as-available basis. To the extent permitted by law, we do not guarantee uninterrupted, secure or error-free access, agency acceptance, issuance, delivery dates or outcomes controlled by third parties.

To the fullest extent permitted by applicable law, indirect, incidental, special, consequential, exemplary and punitive damages are excluded, and aggregate liability for a specific order is limited to the assistance service fee paid for that order. These limitations do not exclude rights or liabilities that cannot legally be waived.

11Responsibility for misuse

To the extent permitted by law, you are responsible for losses, claims and reasonable costs caused by your material breach of these terms, unlawful use of the service, unauthorized request, or infringement of another person’s rights.

12Suspension or termination

Access may be suspended or terminated where reasonably necessary to address a breach of these terms, suspected fraud, unlawful activity, security risk, harmful conduct or a legal requirement. Provisions that by their nature must continue after termination remain effective.

13Questions and disputes

For questions or disputes about your order, first contact US Vital Certs at [email protected] so we can review the issue.

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules.

Any dispute relating to the website or our services will be brought exclusively in the state or federal courts located in Sheridan County, Wyoming, and you consent to their jurisdiction. Nothing in these terms limits any non-waivable rights under the consumer protection laws of your state of residence.

14Events outside reasonable control

The service is not responsible for delay or failure caused by events outside reasonable control, including government or carrier disruption, natural disaster, war, terrorism, pandemic, labor interruption, telecommunications failure or power outage.

15General provisions

These terms, the route-specific provisions, the Privacy Policy and incorporated checkout disclosures form the agreement for the service. If a provision is unenforceable, the remaining provisions continue. A failure to enforce a right is not a waiver, and headings are for convenience only.

Questions about an order or these terms should be sent to [email protected] with the order number.