USVitalCerts.comCertified Vital Records
Legal & Policies

Terms & Policies

Our Terms of Service, Refund, Privacy and Cookie policies, and Disclaimer, in one place.

Effective October 2, 2026Operated by Compass World LLC
Please note

US Vital Certs is a privately owned document-preparation service operated by Compass World LLC. We are not a government agency and are not affiliated with, endorsed by, or operated by any federal, state, county, or municipal vital records office. You can order certified vital records directly from the issuing government agency, usually at a lower cost, without using our service or paying our fee.

Part 1 of 5

Terms of Service

Effective October 2, 2026

01Who We Are and What These Terms Cover

usvitalcerts.com ("US Vital Certs") is operated by Compass World LLC, a privately held company with its address at 1200-1309 Coffeen Avenue, Sheridan, Wyoming, US.

These Terms of Service ("Terms") are a binding agreement between you ("you" or "the user") and Compass World LLC ("we", "us" or "the Company"). They govern your use of this website and any service you purchase through it.

By browsing the site or placing an order, you confirm that you have read, understood and agree to be bound by these Terms.

02What We Provide

We offer an optional, paid assistance service that helps you prepare and submit an application for a certified copy of a US vital record — a birth certificate, death certificate, marriage record or divorce record — to the government agency that holds it.

Depending on your order, our service can include:

  • step-by-step guidance through the application for your state and record type
  • checking the information you provide for completeness and consistency
  • preparing and submitting the application to the issuing state or county agency
  • order updates and customer support by email

We do not hold, issue, amend or certify vital records. Only the issuing government agency can decide whether you are eligible, search its records, and issue a certificate.

You are always free to order a vital record directly from the state or county vital records office, paying only the government fee.

03Your Eligibility to Use the Service

When you use this site, you confirm that:

  • you are 18 or older, or are using the site with the consent and supervision of a parent or legal guardian
  • you are legally entitled to request the record you are ordering under the laws of the issuing state — for example, as the registrant, an immediate family member, a legal representative, or another person the state permits
  • everything you tell us is true, accurate and complete
  • you will comply with these Terms and with all laws that apply to you

Requesting a vital record under false pretenses, or using someone else's identity to obtain one, is a crime in every US state. We may decline or cancel any order, and may report it to the relevant authorities, where we reasonably suspect fraud, misuse or a breach of these Terms.

04Your Authorization to Us

By placing an order, you authorize Compass World LLC to act on your behalf for the limited purpose of preparing and submitting your vital record application.

That authorization covers:

  • processing the personal data and identity documents you supply
  • completing and submitting the application and any required forms to the issuing agency
  • paying the government fee to the agency on your behalf, where applicable
  • contacting you about the progress of your order

Some states require your own signature, a notarized statement or a copy of your government-issued photo ID. Where that is the case, we will tell you what is needed, and your order cannot be submitted until you provide it.

We handle all of your information in line with our Privacy Policy and Cookie Policy.

05Review and Processing Times

Once we receive a completed order, our team checks it against the published requirements of the issuing agency before submission.

Our own review is normally completed within one to two business days, but timing can be affected by:

  • order volume
  • how accurate and complete your information is
  • whether additional documents, signatures or notarization are required
  • technical issues

Processing and mailing times after submission are set entirely by the issuing agency and vary widely between states and counties. We cannot speed up an agency's review, influence its decision, or guarantee that a record will be found or issued.

06Fees, Payment and Refunds

Every fee is shown clearly before you pay. Your total can include two separate charges: the government fee set by the issuing agency, and our service fee for the preparation, review, submission and support work we carry out for you. Shipping options, where offered, are priced separately at checkout.

You can avoid our service fee entirely by ordering directly from the issuing agency.

We accept major credit and debit cards. When a payment succeeds, a receipt is emailed to the address on your order.

A refund of our service fee may be available if you ask before your application has been submitted to the issuing agency. Government fees already paid to an agency are subject to that agency's own refund rules. Full details are in our Refund Policy.

07Intellectual Property

The text, design, graphics, branding and other material on this site belong to Compass World LLC or are used under licence.

You may not copy, adapt or redistribute any of it for commercial purposes without our written permission.

Where we mention government agencies, state names or seals, or third-party names, we do so only to identify them; no endorsement or affiliation is implied.

08Acceptable Use

You must not:

  • supply false, incomplete or misleading information
  • request a record you are not legally entitled to obtain
  • use the site for any fraudulent or unlawful purpose
  • disrupt or interfere with how the site operates
  • scrape, copy or misuse data from the site, or run bots, scripts or crawlers against it

Breaching these rules may lead to cancellation of your order without refund, suspension of access, and referral to law enforcement where appropriate.

09Limitation of Liability

Compass World LLC provides preparation and submission assistance only. Whether a record is found, whether you are eligible to receive it, and how long issuance takes are decided solely by the issuing government agency.

We make no guarantee of issuance or of any particular processing or delivery time.

To the fullest extent the law allows, Compass World LLC is not liable for any indirect, incidental, special or consequential loss arising from your use of our service, and our total liability for any claim is limited to the service fee you paid us for the order concerned.

10No Warranties

The site and our services are provided "as is" and "as available". We give no warranty, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy or uninterrupted availability.

We work to keep the information on this site accurate and current, but state requirements change and we cannot promise the site will always be error-free or fully up to date.

11Suspension and Termination

We may suspend or end your access without notice if you breach these Terms or act in a way that is harmful to us or to others.

You can stop using the site at any time, with no continuing obligation to us.

12Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules.

Any dispute relating to this site or our services will be brought exclusively in the state or federal courts located in Sheridan County, Wyoming, and you consent to the jurisdiction of those courts. Nothing in this section limits any non-waivable rights you have under the consumer protection laws of your state of residence.

13Changes to These Terms

We may revise these Terms from time to time. Changes take effect as soon as they are published on this page.

If you keep using the site after a change, you accept the updated Terms. Orders placed before a change are governed by the Terms in effect when they were placed.

14Contact Us

Questions about these Terms? Reach us at:

Company
Compass World LLC
Trading as
US Vital Certs
Email
support@usvitalcerts.com
Address
1200-1309 Coffeen Avenue
Sheridan, Wyoming, US
Website
usvitalcerts.com
Back to top ↑
Part 2 of 5

Refund & Cancellation Policy

Effective October 2, 2026

01Overview

Compass World LLC, the operator of usvitalcerts.com, believes payment and refund rules should be plain and fair. This page sets them out: when you can cancel, when a refund is available, and how to ask for one.

02The Service You Are Paying For

When you pay on this site, you acknowledge that Compass World LLC is providing an optional, paid service that helps you prepare and submit an application for a certified copy of a US vital record.

We are independent of every federal, state, county and municipal government agency and are not endorsed by any of them. You can order directly from the issuing vital records office without using us and without paying our service fee.

Our work begins as soon as your order is confirmed and is specific to your application, so it is treated as a personalized service. Once your application has been submitted to the issuing agency, the service has been performed.

03What Your Payment Covers

The total shown at checkout is made up of separate, clearly disclosed charges:

  • Government fee — set by the issuing state or county agency and passed to that agency on your behalf
  • Service fee — our charge for preparation, review, submission and support
  • Shipping — where you choose a delivery option we offer, priced at checkout

Our service fee covers:

  • guidance through every step of the application for your state and record type
  • review of the information and documents you provide
  • preparation and submission of your application to the issuing agency
  • order confirmations and progress updates by email
  • direct access to our support team
  • help resubmitting an application if the agency returns it for a correctable reason

All fees are charged in US dollars (USD). Payments are processed only by PCI-compliant third-party providers; your card data never touches our servers.

04When You Can Get a Refund

Before submission. if your application has not yet been submitted to the issuing agency, you can cancel and receive a 100% refund of our service fee and of any government fee not yet paid to the agency.

After submission. once your application has been submitted, our service fee is non-refundable. Government fees already paid to an agency are refunded only if, and to the extent, the agency itself refunds them. Many agencies keep the search fee even when no record is found.

If your order cannot be submitted because you have not supplied a document, signature or notarization the agency requires, we will contact you. If the order remains incomplete 90 days after purchase, we may cancel it and refund the government fee, less any non-refundable payment processing costs.

05How to Request a Refund

Email support@usvitalcerts.com within 90 calendar days of your purchase with:

  • the full name on the order
  • your order or transaction reference
  • the date you paid
  • a short explanation

We will reply within three business days. Approved refunds go back to the card you paid with and usually appear within 5–10 business days, depending on your card issuer.

Bank charges, foreign-transaction fees and exchange-rate differences charged by your card issuer are not refundable by us.

06Disputes and Chargebacks

Please contact our support team before raising a chargeback with your bank — most issues can be resolved directly and faster.

If a chargeback is filed, Compass World LLC may provide your card issuer with evidence that the service was delivered in accordance with our Terms of Service, including submission records.

07How We Confirm Your Request

You will receive an email acknowledging any cancellation or refund request.

Requests received during business hours are usually handled the same day; anything received outside those hours is handled on the next business day.

08Processing Times

Once we have everything we need — complete details, any required documents, and payment — we aim to review and submit your application within one to two business days.

Timing can vary with:

  • order volume
  • whether your information and documents are complete and accurate
  • short-term technical problems
  • the availability of agency systems

Compass World LLC is not responsible for:

  • processing or mailing delays at the issuing agency or the postal service
  • an agency's decision not to issue a record, or not to find one
  • deadlines you need to meet with the record, such as passport, benefit, court or travel appointments
  • anything beyond our reasonable control, including force majeure events

If you need a record urgently, we recommend contacting the issuing vital records office directly to ask about its expedited options.

09Ways to Pay

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover

All payments run through PCI-compliant gateways; Compass World LLC never stores full card details.

10Contact Us

For questions or refund requests under this policy:

Company
Compass World LLC
Trading as
US Vital Certs
Email
support@usvitalcerts.com
Address
1200-1309 Coffeen Avenue
Sheridan, Wyoming, US
Website
usvitalcerts.com
Back to top ↑
Part 3 of 5

Privacy Policy

Effective October 2, 2026

01Overview

This policy describes what personal data Compass World LLC ("we", "us", "the Company") collects when you use usvitalcerts.com, why we collect it, who we share it with and how we protect it.

By using the site or ordering our service, you accept the practices described here.

02Who Is Responsible for Your Data

Compass World LLC is a privately owned Wyoming company that provides an optional online service helping people prepare and submit applications for certified copies of US vital records.

We are not a government agency and have no link to, or endorsement from, any federal, state, county or municipal vital records office.

Address: Compass World LLC, 1200-1309 Coffeen Avenue, Sheridan, Wyoming, US

03The Data We Collect

To deliver the service, we collect the following categories of information:

  • Requester details — your full name, date of birth, relationship to the person named on the record, and the reason you need the record where the agency asks for it
  • Record details — information about the person named on the record, such as name at birth or death, date and place of the event, parents' names, and spouse's name for marriage and divorce records
  • Identity documents — a copy of your government-issued photo ID, and any signed or notarized forms the issuing agency requires to confirm your eligibility
  • Contact and shipping details — email address, phone number, and mailing address
  • Payment details — card information, processed by a third-party payment provider; we never store full card numbers
  • Technical data — IP address, browser and device type, operating system, and how you interact with the site, collected through cookies and analytics

Some of this information is sensitive. We collect and use it only to the extent the issuing agency requires it to process your request.

Our service is not directed to children under 13, and we do not knowingly collect their personal data directly. Where a record concerns a minor, a parent, legal guardian or other eligible adult places the order.

04How We Use Your Data

We use your data only for legitimate business and legal purposes:

  • preparing and submitting your vital record application to the issuing agency
  • verifying your eligibility and identity where the agency requires it
  • sending receipts, confirmations and progress updates
  • answering your support questions
  • measuring site performance and preventing fraud and abuse
  • keeping our systems secure
  • meeting our legal obligations

Where privacy laws require a legal basis for processing, ours are performance of a contract with you, our legitimate interests, your consent where we ask for it, and compliance with legal obligations.

05Who We Share Data With

We share data only where it is needed to deliver the service:

  • with the state or county vital records agency that holds your record, to submit your application
  • with payment processors, to take your payment securely
  • with mail, courier and notarization partners, where your order requires them
  • with technology providers — hosting, analytics, and email and communication tools
  • with law enforcement or regulators, where the law requires it or to prevent fraud

We do not sell your personal data, and we do not share it for cross-context behavioral advertising using your identity or record details.

Every provider we use is bound by contract to keep your data confidential and protect it appropriately.

06How We Protect Your Data

We apply industry-standard technical and organizational safeguards against unauthorized access, alteration, disclosure or loss, including:

  • TLS encryption for all data in transit, and encryption of identity documents at rest
  • access limited to staff who need it for their role
  • firewalled, secure hosting
  • routine monitoring and patching

No online system is completely secure, but we work hard to keep risks to a minimum. If a breach affects your personal data, we will notify you as required by applicable state law.

07How Long We Keep Data

We keep order and record data only as long as needed to complete your order, handle any follow-up, refund or resubmission, and meet our legal, tax and accounting obligations.

Copies of identity documents are deleted once your order is complete and any resubmission period has passed, unless the law requires us to keep them longer. Other data that is no longer needed is securely deleted or anonymized.

08Your Privacy Rights

Depending on where you live, you may have the right to:

  • know what personal data we hold about you and obtain a copy
  • have inaccurate data corrected
  • have your data deleted
  • opt out of the sale or sharing of personal data, and of targeted advertising
  • limit the use of sensitive personal information
  • withdraw consent you have previously given
  • appeal a decision we make about your request

Residents of California (CCPA/CPRA) and of other states with comprehensive privacy laws — including Colorado, Connecticut, Virginia, Texas and Oregon, among others — have rights under those laws. Visitors from the EEA or the UK may have rights under the GDPR or UK GDPR.

To make a request, email support@usvitalcerts.com. We may need to verify your identity before acting on it, and we will not discriminate against you for exercising your rights. You may also use an authorized agent where your state's law allows it.

09Cookies and Analytics

We use cookies and similar technologies to keep the site working, improve your experience, measure performance and detect misuse.

We honor Global Privacy Control (GPC) browser signals as an opt-out of sharing for advertising where required by law. You can also control cookies through your browser settings.

Our Cookie Policy has the full details.

10Changes to This Policy

We may update this policy when the law, our technology or our practices change.

The current version always lives on this page, with its effective date shown at the top. Continuing to use the service after a change means you accept the updated policy.

11Contact Us

For any question or request about your personal data:

Company
Compass World LLC
Trading as
US Vital Certs
Email
support@usvitalcerts.com
Address
1200-1309 Coffeen Avenue
Sheridan, Wyoming, US
Website
usvitalcerts.com
Back to top ↑
Part 5 of 5

Disclaimer

Effective October 2, 2026

01Overview

This Disclaimer applies to usvitalcerts.com (the "Website"), which is operated by Compass World LLC ("we", "us", "the Company"), a private company located in Sheridan, Wyoming.

02We Are Not a Government Agency

usvitalcerts.com is run by a private company. We are not affiliated with, endorsed by, or connected to any federal, state, county or municipal government, including any state Department of Health, Office of Vital Records, county clerk or recorder.

We run a private, paid service that helps people prepare and submit applications for certified copies of birth, death, marriage and divorce records.

Anyone who would rather apply without our help — and without our fee — can order directly from the vital records office of the state or county where the event took place.

04Keeping Information Accurate

We take reasonable care to keep the information here accurate and current, but state and county eligibility rules, fees, forms and procedures change, sometimes without notice.

We cannot promise that every page reflects the latest rules or is free of errors, and we encourage you to confirm current requirements with the issuing agency where it matters.

05What Our Service Is — and Isn't

Using our service is entirely optional; you do not need us to obtain a vital record.

What we do is make the application easier and better supported, which can include:

  • guiding you through the requirements for your state and record type
  • checking the information you submit for completeness and consistency
  • preparing and submitting your application to the issuing agency
  • customer support by email
  • help resubmitting if an agency returns an application for a correctable reason

Our service fee is a single, clearly stated charge for that work. It is separate from, and in addition to, the government fee.

We do not issue, certify, amend or correct vital records. Whether you are eligible, whether a record is found, and when it is issued are decided by the issuing agency alone; nothing we do can influence, hasten or guarantee that decision.

06Limitation of Liability

To the fullest extent the law allows, Compass World LLC accepts no liability for direct, indirect, incidental or consequential loss arising from the Website or our services, including, without limitation:

  • agency processing or postal delays
  • an agency's refusal to issue a record, or failure to locate one
  • missed passport, benefit, court, travel or other appointments or deadlines
  • technical faults, outages or interruptions
  • failures by third-party providers
  • events beyond our reasonable control, including force majeure

You use this Website at your own risk.

08What We Ask of You

By using the Website and our service, you agree to:

  • give accurate, truthful and complete information
  • request only records you are legally entitled to obtain
  • accept that false information or misrepresentation can lead to refusal of your request and to criminal penalties under state law

09Site Availability

We do our best to keep the Website available at all times, but maintenance, technical problems, third-party outages and other factors can cause interruptions. We cannot guarantee uninterrupted or error-free access.

10Agreeing to These Terms

Using the Website means you have read and understood this Disclaimer — and our Terms of Service, Privacy Policy, Cookie Policy and Refund Policy — and agree to all of them.

If you do not agree, please stop using the Website and our services.

11Contact Us

Questions about this Disclaimer? Contact:

Company
Compass World LLC
Trading as
US Vital Certs
Email
support@usvitalcerts.com
Address
1200-1309 Coffeen Avenue
Sheridan, Wyoming, US
Website
usvitalcerts.com
Back to top ↑